Privacy Policy

Last updated 21th September 2018

How does this website work?

classmanager.com is owned by Raviga Group Limited and we provide a software platform for owners of class/teaching businesses to help them manage thier administration. Any personal information collected on this website by the companies using our software shall be controlled by them under their own privacy policy. If you are a customer of a business that uses Class Manager, please contact business directly for their own privacy policy. Class Manager acts a data processor for the businesses using the Class Manager software.

This Privacy Policy covers information that our users (the business owners)gives to us about themselves and we have written it to tell you:

We are Raviga Group Limited and our registered address is International House, 64 Nile Street, London, N1 7SR, United Kingdom.

We would welcome any comments or queries you may have about this website or how we deal with your personal information. You can contact us at [email protected]

Personal Information we collect about you

What information we collect about you

We may collect the following information about you:

We collect information about you in two different ways:

Remember: If you are a customer of a business that uses our software you should request to see their privacy policy in regards to your personal data. In this scenario Class Manager is only the data processor.

Personal Information you give us

We may collect personal information about you when you:

Personal Information we collect automatically

When you visit our website or use our services, we may collect certain information automatically such as:

If you want to know more about how we use cookies, you can find more information in our Cookie Policy

Personal Information we collect from other sources

We work with a number of other organisations such as payment processing companies, credit reference agencies, internet search engines, marketing organisations and cookie providers who may provide us with information about you.

We may collect personal information from the following organisations:

How we use your personal information

We may use your information in the following ways:

The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.

Where we need to perform the contract we have entered into with you

Examples of how we may use your information in order to comply with a contract that we have entered into with you:

Where you have consented to us using your personal information
Where it is necessary for our legitimate interests

We may provide you with marketing information (via email) about our own products and services similar to those that you have purchased or enquired about (unless you tell us to stop).

An examples of how we may use your information to fulfil a legal obligation, ie Keeping records for tax purposes

Our Marketing

We may provide you with information about our products, services, special offers, and other news where we feel these may interest you but only where you have not told us to stop.

We may use your information for market research and analysis so that we can ensure that we tailor our offers to your likes and needs.

Depending on what contact information you have given to us, we may contact you by email or post. We will only do this where you have consented to receiving such information from us.

You can opt out of such marketing at any time and If you wish to do so, please email us at [email protected]

Sharing your Personal Information

Other third parties

We may share your information with certain other third parties including:

We work with the following organisations:

We may also disclose your personal information to third parties:

Third Party Privacy Policies

Our site may contain links to websites owned by other organisations. If you follow a link to another website, these websites they will have their own privacy policy. We suggest that you check the policies of any other websites before giving them your personal information as we cannot accept responsibility for any other website.

Where we store your Personal Information

Storage of Personal Information

We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA.

All third parties who provide services or software to us are required to sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.

Retention of Information

We only hold your personal information for as long as necessary for the purposes for which we collected your information.

We have a retention policy which lays down timescales for the retention of information. Customer retention periods can be found below:

Marketing Database

Name and contact details of people expressing interest in our goods or services. Retention Period: 3 years from last order or interaction.

Customer Database

Name and contact details of all customers including emails, addresses and payment information. Retention Period: 7 years after last use of software, or last subscription payment.

Our Customers Database

Any details entered by our customers on their customers. Retention Period: See thier privacy policy.

Emails

If you chose to send us information via email, we cannot guarantee the security of this information until it is delivered to us.

Your Rights

Remember: If you are a customer of a business that uses our software you should contact them in relation to your personal data they hold. In this scenario Class Manager is only the data processor.

Access to Information

You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact at [email protected] or write to us at the address above.

Changing or deleting your information

You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information. You can also ask us to restrict the information that we process about you.

You can request that we change, amend, delete your information or restrict our processing by emailing us at [email protected]

Right to prevent Automated decision making

You have a right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns we would be happy to discuss them with you and you can contact us at [email protected]

Transferring Personal Information

You have the right to request that your personal information is transferred by us to another organisation (this is called “data portability”). Please contact us at [Data queries Email] with the details of what you would like us to do and we will try our best to comply with your request. If may not be technically feasible, but we will work with you to try and find a solution.

Complaints

If you make a request to us under this Privacy Policy and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by a director who will do their best to try and resolve the issue.

If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:

Changes to our Privacy Policy

We review our Privacy Policy on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information. How to Contact us We welcome questions, comments and requests regarding this Privacy Policy which can be sent to [email protected]