Our new helpful feature has landed.
Keep track of your invoice and email statuses and have full visibility of if they have reached your customers and have been opened. Class Manager is now able to provide you with the response from a customers email server, giving you full view of what stage the email/invoice is in.
This will mean
Every customer has their own Messages tab located on their page where you are able to view a list of all of that customers emails and invoices and what status they appear in.
When sending an email from the messaging system you are able to see the full list of recipients and their email status just click into the email in question and you will find this under the Recipients tab.
Also here on the Overview tab you have a preview of the email sent and a handy percentage tool meaning you can see the an overview of how many have received and opened these.
Invoices will also have their own log of statuses on the invoice view. Simply head to the invoice itself and you will be able to view whether the customer has received or opened this one.
This email has been delivered to the customers inbox but has not yet been opened.
The email has been delivered and opened by the customer
A bounced email is any email message rejected by a recipient’s mail server and returned to the original sender for many reasons as follows:
Not delivered: Could mean bounced address, check for typos or to see if this is a real email address. It could mean an email to this customer has previously bounced and so it has marked the email address as not valid.
With this information you will be fully ‘in the know’ when it comes to who has viewed this important information so you can prompt customers that have not opened these important emails.
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